Account Support

Once you have chosen a machine from Pelican Rouge Coffee Solutions, you are assigned an account manager to act as your contact point for all possible questions about products, service and equipment.

Your account manager gives you useful and useable advice and is supported by the Department of Operational Support. This close collaboration ensures that your account support is well defined, quick, and provides clarity about what arrangements we have made with you.

Please contact your account support manager if you have questions about our machines, offers, or your contract. Even after you have signed a contract, you can always turn to us for answers.

Technical support

Our technical experts are ready to help. Wherever you are, we ensure that your service technician is soon on location. We are ready and standing by to help resolve any issue, professionally and quickly. Our skilled technicians are highly trained and know your coffee machine in great detail. Whether it’s installation and configuration assistance, or help resolving a product failure, or other questions about the coffee, please contact the technical service department. They are ready and happy to help.

Online support

You may find the quickest way to open a support case with us is to use Remote Support. We solve a large portion of defects remotely via a laptop computer and phone.

If you want to now more about Remote Support, please contact your Account Manager.